Ordering
Find out everything you need to know about purchasing in-stock items, as well as how to place a pre-order for upcoming releases. Whether you're ready to buy now or you're planning ahead for future additions, our simple ordering process makes it easy to secure the products you want.
Placing an order
Simply head to our online shop and click on a category. You’ll be able to view all the products we have in that category. Click on the one you’re interested in, and you’ll discover more information about that model. Click on 'Add to basket' and then select the basket icon in the top right corner of your screen.
Follow the basket and checkout instructions. You’ll receive an email notification to confirm your order is complete.
If you need any help, please visit our contact us page for more further support.
Placing a pre-order
Want to be the first to get the latest model? Pre-order it before its release date and we will send it to you as soon as it arrives in stock. You won't be charged until then.
We always add an estimated arrival time to our pre-order product pages. This is subject to several things and may change. We update these dates regularly, so you know roughly when to expect your order.
As with standard orders, stock is delivered on a first-come, first-served basis. So please be patient. There is no limit to the number of items you can pre-order. However, some products may have a purchase limit, which will be clearly visible on the product listing.
Paying for your pre-order
When placing your pre-order, you will be asked for your card details. However, your payment is not taken until the items are in-stock and ready for dispatch. Unfortunately, we can only accept credit and debit card payments for pre-orders.
If you have more than one pre-order in your basket, you may pay a delivery charge for each one, as pre-orders often have different delivery dates.
Cancelling or changing your pre-order
If you wish to cancel your pre-order or change your payment option before dispatch, log into your account and access 'My orders'. You can also visit our contact us page.
Pre-order options
Most people prefer to use our website to place a pre-order, but we can also accept orders over the phone. Make sure you have your debit or credit card to hand and call our Customer Service team on +44 (0)1843 233525.
Paying with Hobby Rewards points
When you get to the payment screen at checkout, you’ll be given the option to pay with Hobby Rewards points. These are points earned on every successful transaction made on any of the Hornby Hobbies websites, credited to your account within 21 days of purchase. You must be a Hobby Rewards member to earn points. Sign up here.
Your Hobby Rewards points can be a partial or full payment towards your order or pre-order, depending on how many you have in your account. If you’d like to use your points, simply check the box on the payment page and your total cost will be adjusted accordingly. You can then continue to pay the balance as usual.
If you’d rather save your points for another day, leave the Hobby Rewards box unchecked.
Payment options
Sometimes its easier to spread the cost of your hobby, so we offer a range of payment options. Find out more about the different ways to pay below.
Creating website stock notifications
You are now able to create an automatic alert notification for when a product arrives back in stock. For products that are out of stock or pre-orders, you can request an alert for when that specific item is available again to order immediately.
Products assigned with stock alerts from multiple storefronts are stored in one area via your account dashboard for easy management and tracking of updates.
Benefits of using website stock notifications
- Saved stock notifications can be easily accessed via your account dashboard
- This feature can be used even if you don’t have an account
- Manage and store all stock alerts in one place
- Stock alerts from multiple storefronts are all saved in one area
How to Use Website Stock Notifications
- Click the ‘Sign In or Register’ button at the top right hand side of the website.
- If you have an existing account, enter your details in the login section. Otherwise, click ‘Create an Account ’and follow the standard steps to register.
- Once logged in, browse for a product you wish to purchase. If the product is marked as ‘out of stock’ or is a pre-order, click on the ‘Create stock alert’ button.
- No Account? - If you are not signed in or don’t have an account, you can still create stock notifications by entering your email address in the grey box above the green button. This will notify you via the email address provided when the item is back in stock.
- Once the button is clicked on, the product will be added to your stock alerts list.
- Repeat this process for any products you wish to add your stock alerts list. To View your stock alerts, go to ‘My Dashboard’ at the top of the homepage.
- Once on your dashboard, click on ‘Manage My Account’.
- Once on your account settings, click on the ‘Stock Alerts’ tab. This will list all products that you have created web stock notifications for.
- From here, you can click on ‘View details’ which will direct you to the product page. Clicking ‘Delete Alert’ will remove the product from your list of stock alerts.
How can we help you?
Looking for something specific? Check our support pages for delivery information, returns and repairs, pre-ordering and more.