Contact our team
Please use the form below for product, order and general support enquiries. This helps us direct your message to the right team more quickly.
Call us instead
For urgent enquiries, you can call customer services. We recommend using the form above where possible so your enquiry can be routed correctly.
United Kingdom:
Monday to Friday: 9:00am–1:00pm
- +44 (0)1843 233525
For international enquires and services please use the details below.
France
Monday to Friday: 9:00am–1:00pm
- +33 1 60 26 88 70
Italy
Monday to Friday: 9:00am–1:00pm
- +39 02 9475 6710
Germany
Monday to Friday: 9:00am–1:00pm
- +49 3222 1091 973
Spain
Monday to Friday: 9:00am–1:00pm
- +34 518 880 826
Payment enquires
Frasers Plus
Hornby Hobbies accepts orders paid via Frasers Plus. You should direct most queries related to your Frasers Plus account to them. See Frasers Plus FAQs and customer service page.
Clearpay
Hornby Hobbies accepts orders paid via Clearpay. You should direct most queries related to your Clearpay account to them. You can access your Clearpay Account here.
Klarna
Hornby Hobbies accepts orders paid via Klarna. You should direct most queries related to your Klarna account to them. See Klarna's customer service page.
Press and marketing enquiries
Press enquiries
Email: pr@hornby.com
Phone: 01843 233500
Marketing enquiries
Email: marketing@corgi.co.uk
How can we help you?
Looking for something specific? Check our support pages for delivery information, returns and repairs, pre-ordering and more.